Gaylene Rice - Testimonials

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My husband and I were looking for a second property in OC but unsure exactly where to buy.

Gaylene patiently took her time to explain the pros and cons of several locations, and helped us narrow down our choices. Then she showed us many properties in each location, so that we were able to make an  informed decision on our new property. Gaylene was professional, accommodating, and a pleasure to work with. We will definitely use her next time we buy or sell a home!!

Jo Sculteure

"Gaylene was very helpful every step of the selling process and even afterwards with the escrow.

She was organized and on top of every detail. I highly recommend her as an agent to represent your property."

William and Kelly Rhee

We bought our new house using Gaylene immediately after selling our condo.

Here Gaylene showed the importance of experience. She and the selling agent have known each other for many years. This trust in each other resulted in us being able to get the house when the seller would have easily looked past us for another buyer. We have since been so grateful to Gaylene for helping us in ways a normal agent would not have been able. Bottom line is whether it is her dedication to us, her experience; the trust of all the other agents in the area, doors will be opened when Gaylene is your agent when they normally would be close. She simply was the best choice we could have made on such an important matter.

Becky Kindreich

Gaylene’s guidance and expertise was instrumental in getting us top dollar when we sold our home, and it only took two weeks to get it sold!

Her excellent negotiating skills got us well over our asking price. We can’t recommend her highly enough whether you are buying or selling a property - she  will get it done! Gaylene Rice is the ultimate professional when it comes to real estate!

Aremjay Jacobson

"Gaylene is the only realtor I will ever use again.

She sold our home for over asking in Irvine and negotiated the beautiful ocean view home we purchased in San Clemente. She’s a great realtor and goes above and beyond to service her clients. Professional, experienced, friendly, and has a strong commitment to doing what’s best for her clients. Love her loyalty! We plan on selling our San Clemente home in the near future and she’s the realtor I’ll use. We’ll be selling in the 2million dollar range and I know she’ll work hard to get the best price for our home. She offers her expertise in presenting your home for sale. She’s amazing!"

Sherry Jarrett

She is very professional and the home selling process was very smooth.

She has the technical knowledge and expertise to sell a home. She is one of the most caring real estate professionals in my Rolodex.

Chris Teng

This letter is in regards to the outstanding customer service that we received from Gaylene Rice.

She demonstrated the highest degree of ethical professionalism in the industry as well as being an absolute pleasure to work with. When my husband and I were relocating from Bakersfield to Orange County, Gaylene met with us to show available properties. She was always on time and well prepared with copies of the listings we would be viewing and even had snacks and water for us if needed. Her knowledge of the neighborhoods and the surrounding areas that we were of interest to us was very helpful in making our final decision to purchase a home. My husband and I would highly recommend Gaylene to anyone interested in buying or selling a home and we would gladly work with her again in the future.

Myrth Boozer

Gaylene is incredibly knowledgeable and helpful.

I bought two houses with the help from Gaylene, the first one was in 2013 when the market was extremely frenzy, and Gaylene was very patient and I finally found something that suited my needs. The second house I bought was with my wife, and Gaylene was able to find something that both of us liked. Even though I am not a first time home buyer anymore, it still made a huge difference to have someone with the experience to guide us through the process. I thought about using one of the online discount brokers, but there's just certain knowledge that couldn't be replicated. I will definitely use Gaylene in the future again.

Gordon Lin

Gaylene gets a five star plus!

She is so knowledgeable and really catered to our every need. When showing us properties, she always had quite a few to show us and each one had all of the features we were looking for. She was honest and protective of us and helped us to look at the big picture with every showing. I worked at First Team Corporate for over a year and I dealt with a lot of the managers. Gaylene is a true professional and I have to say that I have never delt with anyone that compares to her. She is genuine and honest and I will recommend her to many. I trust her explicitly. Sincerely, Heather Wille

Heather McLaren Wille

Gay's initial walk through she requested the house be organized such that prospective buyers could visualize their belongings in the house.

I had multiple offers within 2 days, and more offers that followed. Her market knowledge, professional photos and expertise sold the house. Thanks.

David Alloy

Working with Gaylene was a blessing from beginning to end.

I actually thought she was going to give up on us as it took almost a year to find a house, but her kindness, dedication and not to mention her patience helped us to finally make a bid. I highly recommend Gaylene because not only will get the house of your dreams you also get an amazing friend.

Jennifer Puls

After the initial excitement of looking for a new house wore off and in some ways turned to frustration, the attributes of our real estate agent became front and center.

Any agent can find listings in the area you prefer and in your price range. Gaylene concentrated on the specifics of what we looked for in a house and presented listings with those features. Gaylene not only did all she could to learn what we considered paramount in a home, she researched every new house on the market before even mentioning them to us. I would monitor new listings on the internet and more than once, when I mentioned something I had seen, she would respond, “this house is not for you” and explain why. She was correct every time. We began to feel guilty with how long it took before we found the right house for us and Gaylene would constantly remind me that this was a process and it takes time. Never once did she nudge us to offer on a house we did not feel right about. When we did chase a house that had multiple offers, she easily could have encouraged us to keep upping our bid until we had a deal. She did the opposite. She suggested the price was getting silly and we should let it go. Ironically, the house ultimately fell out of escrow, the price has dropped and the house is still on the market. We could not be more pleased with the residence we ultimately purchased. We often comment that it is the best house for us of everything we saw or in which we had potential interest. The actual buying process was handled as professionally as we could have hoped . It was a pleasure to work with Gaylene. John and Lisa John Mastropolo President / CFO Mason West, Inc. Ph: 714-630-0701 x221 Fx: 714-630-1082

John Mastropolo /Lisa Mastropolo

"One of the main things that stood out to me about Gaylene was her professionalism.

She made the entire process about me and what I needed. The agenda was never revolved around her and not once did I feel pressured into something I was not ready for. Perfect example is Gaylene and I were riding around oneSaturday and we were about to look at our 5th property. We arrived and I did not like the property from the outside, but I felt like I needed to get out of the car and go look at the property even though I did not like it. Gaylene immediately realized it was not my favorite and said, "no need to look at it you don't like it lets move on." At this moment I realized I had the best agent. Never did I feel I had to look at something or offer on something I was not ready for. Gaylene talked through multiple scenarios with me and made me realize what I needed to do in order to be competitive in the market. I never was told by Gaylene to offer more or less than what I was thinking. Rather, Gaylene talked through each specific property with me and when I asked for her professional opinion she gave it to me. Gaylene has a way of making buying your first home an enjoyable experience. She has such knowledge of the market and I felt so taken care of the entire time. I could not have imagined going through this process without her."

Alyse Mastropolo

"Gaylene is awesome!

!! She is the real estate agent everyone dreams to have. She is very down to the earth but also very professional. She provided us thorough review of market analysis for our home and strategized for us to put it in the market. As soon as our home was vacant, she helped us put the house together from cleaning, staging, to photographs. The house looked like a model home which brought a significant amount of traffic to view our home. Because of her knowledge, she priced our home strategically with the goal of getting multiple offers, which we did. Her project management and communication skills are superb; she kept us informed on all important communication frequently between us and potential buyers. She followed up with potential buyer’s agents to ensure their interests and also cross checked on their qualification of funding before acceptance of an offer to ensure a smooth transaction. No matter what time of days we contacted her, she always responded to our inquiries promptly and followed through our questions or concerns even after close of escrow. We ended up selling our home $27k higher than the original asking price and closed within 30 days. What an amazing job she did!!! We are so happy to use Gaylene and you know what. We consider ourselves high maintenance and not every topnotch Irvine/Newport agents can handle us well, but she did it. Even though we are moving to San Diego area, we will definitely buy our next home with her in the near future. If you don’t use her, it will be your loss." 

Vince Lin , 162 Desert Bloom, Portola Springs, Irvine

We were first-time home-buyers relocating from out of state when we worked with Gaylene.

In short, she had to manage numerous hurdles for us as we worked through the home-buying process. She proved to be incredibly patient, knowledgeable, and professional to work with. Her understanding of the  OC market is impeccable. Despite the challenges we brought to the transaction, she found an incredible home for us that we could not be happier with

Peter Keseric

Gaylene found the perfect home for me and my family.

She took time to understand our needs and budget and worked tirelessly to fulfill all of our wishes. Purchasing a home is daunting but with her guidance and patience we made it through the process unscathed. I recommend Gaylene whether buying your first home or your tenth.

Jayne Cubos

Gaylene was the listing agent for my property.

She helped us prepare the house for showing and made sure we staged it so perspective buyers could really see the "House". Her experience really came through and quicker than sooner we had multiple offers. Even though the appraisal came in below selling price she was still able to negotiate our original sales price. If you are considering listing and/or buying a home, I would highly recommend contacting Gaylene for your transaction!

Rick

Gaylene assisted me when I sold my townhouse.

I needed to downsize and she helped me through the process with kindness and understanding that change is not easy. Great customer service is difficult to find these days. You will get it with Gaylene.

Mitsuko Fukunaga

"Gaylene was very helpful every step of the selling process and even afterwards with the escrow.

She was organized and on top of every detail. I highly recommend her as an agent to represent your property."

William Rhee

5 STARS!

! Gaylene has been my real estate agent twice in the last two years - once for selling a house, and now for purchasing a house. Both times she was completely professional and I had no doubt that she had my best interest at heart. I had complete trust and faith in her that she always acted on my behalf. I could not recommend a better person than Gaylene to represent anyone wishing to buy or sell property.

Bob Jacobson

I am taking this opportunity to express my appreciation for the efforts put forth by Gaylene in representing my wife and I in the recent sale of our home in the Lake Forest area.

Upon our initial contact, Gaylene made suggestions that would make the property more marketable. She suggested that the changes once made would help in selling the house quicker and at a better price. After deciding to go forward with the suggestions, she put us in touch with a trusted contractor. After completing the upgrades, Gaylene assisted us in establishing our selling price and laid out a plan for the timing and availability of putting the house on the market. Having established our confidence in her industry knowledge, we followed her suggestions. The results were amazing to sell say the least. Gaylene conducted one open house the first weekend and by Sunday afternoon we had 4 offers. We actually ended up selling the house for more than we had listed it. Without going into further details, I do need to say that she was dedicated and involved through rest of the entire process. Always a phone call away and usually anticipating our questions and concerns before we asked. Gaylene's professionalism, industry knowledge, work ethic and friendly manner made our experience easier than I could have imagined. She is a credit to her profession.

Randall

This letter is in regards to the outstanding customer service that we received from Gaylene Rice.

She demonstrated the highest degree of ethical professionalism in the industry as well as being an absolute pleasure to work with. When my husband and I were relocating from Bakersfield to Orange County, Gaylene met with us to show available properties. She was always on time and well prepared with copies of all the listings we would be viewing and even had snacks and water for us if needed. Her knowledge of the neighborhoods and surrounding areas that were of interest to us was very helpful in making our final decision to purchase a home. She negotiated the best deal for us and we are very happy with our new home. My husband and I would highly recommend Gaylene to anyone buying or selling a home and we would gladly work with her again in the future.

Myrth Boozer

The professional relationship with Gaylene started with my wife and me the day after Christmas 2014.

We sat down together and worked out the details to sell out condo. We needed the proceeds of the condo sale to help us toward our new house purchase. At the time my wife was 8 months pregnant with our third child. We worked quickly to put the condo in a presentable state. Gaylene worked very close with us to ensure no details were missed. I don’t know how she does it, but she had at least one showing everyday for us and the open houses were very well attended. After a buyer was established, Gaylene literally helped them and the buyer’s agent through the loan process. Her diligence single handily got our condo sold to this buyer. It wasn’t just the way she connected with us as clients but the frequency of her communication. We always felt in touch with Gaylene. Trying to sell a home while having a child was not easy, but she understood that...sometimes better then we did. We would not have wanted to go through this process with anyone else. We have never met someone in this or any industry that worked as hard for us.

Ben Kindreich

Gaylene did a excellent job helping us find our fantastic home.

We took our time looking for the just right house to buy and Gaylene was very patient and always had a good list of homes to show us. Her professionalism and experience really paid off in going over the pros and cons of each house we saw. When we found the right house Gaylene had all the connections to make the purchase go smoothly without any issues. I knew we were in very good hands with Gaylene on our side. I highly recommend Gaylene to anyone looking to buy or sell their home,

Don Puls
Reviews on Zillow
Average Rating
"Gaylene is amazing! My husband and I were looking to purchase a home in Tustin but had a restricted budget and a long wish list of features in our future home. Gaylene was super professional, friendly ... more "
5/5.0
by zuser20161017095314430
"My experience working with Gaylene was nothing short of fantastic! She was 1 of 2 agents that I was referred to by a relocation company I was working with, and I was apprehensive about the process and ... more "
5/5.0
by robojet
"We decided to move back to Irvine. Although we have been fairly familiar with the Irvine neighborhoods, the depth of Gaylene’s market knowledge is definitely needed. Like all other home buyers, we are ... more "
5/5.0
by scottpaul831

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